Return & Refund Policy

Return & Refund Policy 

At Royal Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand the process and conditions.

📅 Return Eligibility

  • Returns are accepted within 7 days of receiving your order.

  • To be eligible for a return, the item must be:

    • Unused and in its original condition

    • In original packaging with all accessories included

    • Free from damage caused by misuse or mishandling

Items that do not meet these conditions may not be eligible for a return or refund.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

  • Personal care and grooming products

  • Beauty and hygiene-related items

  • Items clearly marked as non-returnable

Please review product descriptions carefully before placing your order.

🛠 Damaged or Incorrect Items

If you receive:

  • A damaged product

  • A defective item

  • An incorrect product

Please contact us within 48 hours of delivery with clear photos or videos as proof. Our support team will review the issue and arrange a replacement or refund where applicable.

💳 Refund Process

  • Once your return request is approved, the refund will be processed to your original payment method.

  • Refunds typically take 5–10 business days, depending on your bank or payment provider.

  • Shipping fees (if any) are non-refundable unless the issue was caused by us.

📩 How to Request a Return

To initiate a return or refund, please contact our customer support with:

  • Your order number

  • Reason for return

  • Photos or videos (if applicable)

⚠️ Important Notes

  • Royal Mart reserves the right to refuse returns that do not meet the policy requirements.

  • Unauthorized returns will not be accepted.